Healthcare providers are facing increasing challenges!

Healthcare providers are being increasingly challenged. Not only are you faced with new regulatory requirements and liability concerns. You have growing demands of accountability from insurance providers and the new patient data security requirements with the U.S. Health Insurance Portability and Accountability Act (HIPPA).

With the Xtension Recorder we can help you manage all of these demands.

• Record staff conversations with insurance companies, patients, other doctors, pharmacies, and other health care providers automatically and securely for later verification, HIPPA recording compliance, and quality assurance
• Doctors can record patient telephone conversations
• Free software to record meetings or for dictation
• All recorded conversations can be instantly available for playback, duplication or export via email
• Access to recorded information is secure and protected with user id’s, passwords and configurable access rights
• Recorded calls can be automatically routed to any Network Attached Storage (NAS) device

Flexible call recording

The Xtension Recorders flexible design provides a call recording solution that will work anywhere across your enterprise network.

• Record disparate telephone systems
• Record remote off-site locations
• Records just a few telephone locations
• Records large call centers

Build the call recording solution that fits your requirements and your budget

The Xtension Recorder Digital-01 records one telephone. It is typically connected at the wall behind the desk. It uses the local desktop PC to store the recorded call files. You can elect to keep the calls there or have the software write them to centralized Network Attached Storage (NAS) device on your network.

Depending on your requirements the system can allow the user complete access to all features. It can also restrict the user from being able to;

• Playback recordings (password protected)
• Delete recordings
• Add notes
• Pause or stop recordings
• Hide icons from the system tray

The free playback software can be loaded on any PC in the network. From there supervisors can review the recorded calls.

Back Office solution for larger call centers

When your requirements are more sophisticated and your budget allows the Xtension Recorder can be configured to operate in the Back Office. The Digital-01 or the 4 station Digital-04 can all be connected to a single PC.

You can build on this by adding the Call Manager software. Call Manager will provide you with additional features that make it easy to manage larger groups of recorded call files.

Now with agent reports

We offer two software packages to provide you with agent reports. There is Xtension Recorder Reporter and Reporter Pro. Click here for the feature comparison chart.

For more detailed information regarding our products, quotes or questions regarding your application contact us by email by clicking here or call us at 310.802.1134.

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