Affordable call recording for financial services providers

Traditional call recording solutions have been cost prohibitive to many small to medium financial service companies. Yet, being a smaller company you have more to risk by not having the protection afforded by call recording.

Financial trading is big business, and has increasingly come under the media spotlight in recent years. Traders are facing intensified regulatory supervision, and demands that they comply with requirements for transparency and prove their trading probity.

Xtension Recorder can provide the solution to these problems for:

• Investment banking
• Retail banking
• Wire transfers
• Energy traders
• Equity traders
• Collection Agencies

Ensure legal compliance

Call recording ensures compliance with all local and international bank, security commission and government regulations by using voice files as client records; you have irrefutable proof of all deals made. Recorded calls provide ultimate protection by verifying transaction details, protecting against fraud and offering a guaranteed method of resolving disputes quickly and easily. They help traders reduce costs, improve business intelligence and resolve disputes easily and efficiently.

Flexible call recording

The Xtension Recorders flexible design provides a call recording solution that will work for any size financial institution

• Records any telephone system
• Manual or automatic call recording
• Store recorded calls locally or to Networked Attached Storage (NAS) device
• Supports RAID-1 or RAID-5

Build the call recording solution that fits your requirements and budget

The Xtension Recorder Digital-01 records one telephone. It is typically connected at the wall behind the desk. It uses the local desktop PC to store the recorded call files. You can elect to keep the calls there or have the software write them to centralized Network Attached Storage (NAS) device on your network.

Depending on your requirements the system can allow the user complete access to all features. It can also restrict the user from being able to;

• Playback recordings (password protected)
• Delete recordings
• Add notes
• Pause or stop recordings
• Hide icons from the system tray

The free playback software can be loaded on any PC in the network. From there supervisors can review the recorded calls.

Back Office solution for larger call centers

When your requirements are more sophisticated and your budget allows the Xtension Recorder can be configured to operate in the Back Office. The Digital-01 or the 4 station Digital-04 can all be connected to a single PC.

You can build on this by adding the Call Manager software. Call Manager will provide you with additional features that make it easy to manage larger groups of recorded call files.

Now with agent reports

We offer two software packages to provide you with agent reports. There is Xtension Recorder Reporter and Reporter Pro. Click here for the feature comparison chart.

For more detailed information regarding our products, quotes or questions regarding your application contact us by email by clicking here or call us at 310.802.1134.

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