Call Logging for Public Safety Departments

Call logging, voice loggers or digital call loggers have been part of law enforcement for years. Their primary use has been to record emergency 9-1-1 calls. While many departments have had the need to record other types of calls the cost of traditional call recording/call logging equipment has been prohibitive.

Still using cassette tape recorders?

Today, with increasing workloads and limited personnel more investigation work is being done over the telephone then ever. Is your department, like many across the country, struggling with how to efficiently record and keep track of investigation calls? Are you constantly looking for tapes and worse, once you find the tape, trying to find where the call is located?

One Call Logging Solution for many applications

Now there is a solution to log calls from any physical location and store the recorded files at a central location. One system that will record any type of call:

• 9-1-1 emergency calls
• Radio calls
• Internal Affairs investigations
• Criminal Investigations
• Crime hot lines
• Watch Commanders Desk
• Face-to-face interviews

Redundancy for critical applications

Our unique architecture allows you to design a solution to meet your requirements. For 9-1-1 call centers a centralized solution can be used for call logging to a central PC and hard drive. Due to the critical nature of these calls the central PC can be configured to be completely redundant with RAID-1 or RAID-5 technology.

Our cost per station is so low that even the smallest department can afford redundant call logging systems.

Multi-location call logging

For specialized call logging requirements individual Xtension Recorder units can be installed at the desktop. They can be installed at sub-stations or used for Internal Affairs and detectives performing telephone interviews Recorded calls and interviews can be stored in individual files or sent to the central storage database. You control how and where.

Records face-to-face interviews

Incorporated into the playback software is our Room Recorder feature. This feature is included free of charge and available as a download from our web site. By plugging a low-cost microphone into either your desktop or laptop computer you can now record room conversations and interviews.

As an integrated function of Xtension Recorder the Room Recorder uses the same compression and file format.

One click to email logged calls

Our user interface makes it easy to manage recorded calls. With one-click feature buttons to email calls or copy to floppy disks or CDs. Calls are quickly located on any of the following parameters;

• Date and time
• Caller ID (if available)
• Dialed digits
• Notes or comments

We challenge you to compare our features and pricing. We are sure that you will agree there is not a better product in the market.

REMEMBER all our products have a 100% money back guarantee.

For more detailed information regarding our products, quotes or questions regarding your application contact us by email by clicking here or call us at 310.802.1134.

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